Digital products are final sale
NUM8ERS prediction-paper bundles are digital PDF products. After payment is confirmed, access is supplied through My Purchases and the files can be downloaded or used immediately. Because a digital product cannot be returned in the same way as a physical item, all sales are final once access has been made available.
We do not provide refunds, returns, exchanges or store credit for a change of mind, an accidental order, choosing the wrong exam board, subject, level or exam year, finding the material too easy or difficult, no longer needing the product, failing to download it, or lacking compatible software or a suitable device.
Please check the product title, board, subject, level, year, included resources, currency and price before completing payment.
Limited exceptions
Nothing in this policy removes a right or remedy that cannot legally be excluded. We will investigate a request where:
- the same order was charged more than once because of a payment-processing error;
- payment was completed but the product was not delivered and we cannot restore access within a reasonable time after you contact us;
- a supplied PDF is materially corrupt, incomplete or unusable and we cannot repair or replace it within a reasonable time;
- the delivered product is materially different from the bundle description shown at the time of purchase; or
- applicable law expressly requires a refund or another remedy.
Where appropriate, we will first correct the account, restore delivery, repair the file or provide a conforming replacement. If that does not resolve a qualifying problem, we will provide the remedy required by applicable law, which may include a refund of the affected product.
Access and download problems
An expired individual download link does not mean your purchase has been lost. Sign in to My Purchases and generate a new link. Links intentionally expire and may have a download limit to protect your resources and account.
Before requesting a remedy, confirm that you are signed into the purchasing account, try a current browser and PDF reader, check available device storage, and generate a fresh download link. Contact us if the file still does not open or the order is missing.
Temporary maintenance, an internet interruption or a device-specific issue does not by itself qualify for a refund when we can restore access or provide a working file within a reasonable time.
How to request a review
Email [email protected] as soon as you discover a qualifying problem. Use the email address on the purchasing account and include your order reference, product title, a clear description of the issue and any useful screenshot. Never send us a full card number or card security code.
We may ask for information reasonably needed to verify the transaction and diagnose the problem. Submitting a request does not guarantee a refund. We review each request against this policy, the product and delivery records, payment-provider information and applicable law.
Approved refunds and reversals
If a refund is approved, it is sent to the original payment method where possible. Bank and payment-provider processing times are outside our control, and currency-conversion or bank charges may not be refundable by NUM8ERS.
A refund, payment reversal or successful chargeback ends the licence for the affected product. Download access may be revoked, active links disabled and any retained copies must no longer be used or shared.
If you do not recognise a transaction, contact your payment provider promptly and email us so we can secure the relevant account. You keep any independent rights provided by your bank, card network or applicable law.
Relationship with our other terms
This policy forms part of our Terms and Conditions. Our Privacy Policy explains how we use order, payment-reference and download data when reviewing a request.
If this policy conflicts with a mandatory requirement of applicable consumer law, that mandatory requirement prevails.